Refund and Returns Policy

At Jewels of Surya, we want our customers to be completely satisfied with their purchases. If you are not fully happy with your order, we offer a straightforward refund and return process to ensure your shopping experience is as smooth as possible.

Returns:

• Returns are accepted within 30 days of receiving your order.
• The item must be unused, in its original condition, and in the original packaging.
• Custom-made or personalized items cannot be returned unless they are defective or damaged.

Refunds:

• Refunds will be issued to the original payment method once the returned item is inspected and approved.
• Shipping costs are non-refundable, and the customer is responsible for the return shipping fees, unless the return is due to a mistake on our part or a defective item.
• Refunds will be processed within 7-10 business days after receiving the returned item.

Exchanges:

• If you’d like to exchange an item, please contact our customer service team, and we’ll assist you with the process.

For any issues or questions about returns, refunds, or exchanges, feel free to contact our customer support team at [your contact information]. We’re here to help!

Thank you for shopping with Jewels of Surya.